Ticket System
An auditable ticket for every compliance task.
Stop investigating in inboxes. Every alert, request and exception becomes a tracked, SLA-bound, four-eyes-approved ticket — with the full evidence trail attached.
What's inside
Built for regulated operations, not generic IT.
Unified inbox
Every screening hit, TM alert, KYC review, customer request and exception lands in one queue.
SLA per ticket type
Configure per type, severity and jurisdiction. Breaches escalate automatically.
Four-eyes approvals
Maker / checker built in for high-risk decisions. No more rogue approvals.
Role-based queues
L1, L2, MLRO, regulator-liaison — each role sees only what they should.
Full evidence trail
Every document, screenshot, comment and decision attached to the ticket.
Integrations
Two-way sync with Jira, ServiceNow, Zendesk, Slack and email.
Lifecycle
From trigger to regulator-ready evidence.
Triggered
From a screening hit, TM alert, KYC review, customer request or rule.
Routed
To the right queue and reviewer based on type, severity and jurisdiction.
Investigated
Reviewer adds notes, evidence, decisions — all timestamped.
Approved
Four-eyes approval for high-risk outcomes; auto-approved for low-risk.
Closed
Audit pack auto-generated and linked to the customer profile.
Reduction in average ticket handling time
Audit coverage — every action timestamped
Latency from alert to ticket creation
See your operations queue, live.
Book a 30-minute walk-through with one of our compliance engineers.