1. Definitions
"Customer" means the legal entity subscribing to ComplianceSuite. "Platform" means the ComplianceSuite SaaS application, APIs, SDKs and documentation. "Order" means the order form or signed proposal referencing these Terms.
2. Access & subscription
Subject to payment of fees and compliance with these Terms, we grant the Customer a non-exclusive, non-transferable right to access and use the Platform during the subscription term solely for the Customer's internal business purposes.
3. Acceptable use
The Customer shall not, and shall ensure its users do not:
- Reverse-engineer, decompile or attempt to extract the source code of the Platform.
- Use the Platform to violate any law, including export controls, sanctions and data-protection law.
- Upload malicious code, conduct intrusion testing without prior written consent, or interfere with the Platform's integrity.
- Resell, sublicense or share access credentials outside the Customer's organisation.
4. Customer data & data protection
The Customer is the controller of personal data uploaded to the Platform. We act as processor under the Data Processing Agreement which forms part of these Terms.
5. Fees & payment
Fees are set out in the applicable Order, payable annually in advance unless otherwise agreed. Late payments accrue interest at the Bank of England base rate + 4% per annum. All fees are exclusive of VAT and withholding taxes.
6. Service levels & support
We commit to 99.9% monthly uptime for the Platform's production environment, measured per the Service Level Agreement annexed to the Order. Incident response times follow our Support Policy.
7. Intellectual property
We retain all right, title and interest in and to the Platform, including derived analytics, models and improvements. Customer retains ownership of Customer Data. Customer grants us a limited licence to process Customer Data solely to provide the Platform.
8. Confidentiality
Each party shall protect the other's confidential information using the same standard of care it uses for its own (and no less than reasonable care). Confidentiality obligations survive termination for five (5) years.
9. Warranties & disclaimers
Each party warrants that it has authority to enter into these Terms. The Platform is provided "as is" beyond the warranties expressly stated herein. To the maximum extent permitted by law, all other warranties, express or implied, are disclaimed.
10. Limitation of liability
Subject to applicable law, neither party's aggregate liability under these Terms shall exceed the fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental or consequential damages. Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded by law.
11. Indemnity
We will defend the Customer against third-party claims that the Platform, as provided and used in accordance with these Terms, infringes a valid intellectual-property right, and pay damages finally awarded.
12. Term & termination
Subscriptions auto-renew for successive 12-month terms unless either party gives 60 days' prior written notice of non-renewal. Either party may terminate for material breach not cured within 30 days of written notice.
13. Governing law & jurisdiction
These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of London, without prejudice to mandatory consumer-protection rules.
14. Contact — Legal & Data Protection
Infocredit Group Ltd · Legal & Data Protection Officer
- Address: Philippou Hadjigeorgiou 5A, Acropolis, Nicosia 2006, Cyprus
- Telephone: +357 22 398 000
- Email: dpo@infocreditgroup.com
Working hours: Monday – Thursday 08:30–17:30 · Friday 08:30–14:30 (EET).