Case Management
Triage, investigate, and resolve compliance cases without leaving the platform.
What it does
One workspace for every alert
A unified queue for KYC reviews, screening hits, transaction alerts, and SAR/STR filings. Role-based permissions, SLAs, and a complete decision audit trail.
- Unified inbox for all alert types
- Role-based permissions and four-eyes approval
- SLA tracking and workload balancing
- Built-in note, document, and reviewer history
- One-click SAR / STR generation
Use cases
How teams put it to work.
Three concrete scenarios from regulated institutions running ComplianceSuite in production today.
Tier-1 KYC review queue
A bank's tier-1 KYC team handles 4,000 reviews per day and currently juggles documents in SharePoint, screening hits in a separate tool and SAR drafts in Word.
One unified inbox brings every artifact (documents, screening, behavioural signals, history) into a single review pane. Average handle time falls 47% with no loss of decision quality.
Cross-functional fraud investigation
A fintech's fraud team must collaborate with AML, customer ops and legal on suspected mule-network cases without leaking sensitive evidence outside the platform.
Role-based permissions let each function see only what they need, threaded notes capture the discussion, and four-eyes approval enforces sign-off before any customer action.
SAR / STR filing pipeline
An MLRO must file STRs with the local FIU within statutory deadlines and currently re-keys data from case notes into the regulator's portal.
One-click STR generation pre-populates the FIU template from the case file (entities, transactions, narrative, supporting evidence). MLRO reviews, signs and submits — with the full submission audit-logged.
Better together
Pairs naturally with the rest of the platform.
Every ComplianceSuite module shares the same identity graph, audit trail and case queue — turning Case Management on activates compounding value across these adjacent modules.
KYC & Identity Verification
KYC reviews land here with the full document, liveness and screening evidence pre-attached.
AML Screening
Every screening hit becomes a triageable case with the match details and historical decisions one click away.
Transaction Monitoring
TM alerts arrive with the triggering rule, transaction graph and customer context already in context.
Ticket System
Cross-functional tasks linked to a case become SLA-bound tickets without leaving the platform.
How teams use it
Built into a single end-to-end workflow.
Configure
Map your policies, risk factors, and regulator requirements into the engine — no code.
Operate
Your reviewers work from one inbox with full context, history, and supporting evidence.
Prove
Generate audit-ready reports in minutes, on demand, with full versioned trail.
FAQ
Buyer questions, answered.
The five things compliance, product and security teams ask before activating Case Management. Need more detail? Talk to a specialist.
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